Frequently Asked Questions

Everything you need to know about your equestrian gear and order.

How long will it take for my order to ship?

Most in-stock orders are processed and shipped within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy for riding apparel and boots?

We offer a 30-day return policy on all unworn items with original tags attached. Please note that for safety reasons, riding helmets must be returned in unopened, original packaging.

Do you offer professional saddle fitting consultations?

Yes, we have certified saddle fitters available to assist you. You can contact our expert team via phone or email to schedule a virtual consultation or discuss trial options.

Can I ship my order internationally?

We currently ship to select international locations. Shipping rates and delivery times vary by destination and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards, PayPal, and interest-free financing options like Affirm to help you invest in high-quality sporting equipment.

How do I know which size to order for my horse?

Each product page includes a detailed size guide. If you are between sizes, we recommend contacting our customer service team who can provide specific measurements for different brands.